If you are encountering any issues restoring your wallet with your documented 12 or 24 word recovery phrase when upgrading* to a new version of the Arculus card, there are a few tools that could assist you in determining if you have the correct 12 or 24 words. First, we recommend that you compare the words you wrote down against the BIP39 Word List.
If you've compared the words and you are still unable to restore your wallet, please try using this third-party tool: Mnemonic Phrase Recovery Tool.
If you need any additional assistance, please contact our Support team at firstname.lastname@example.org for guidance.
*The Upgrade program ended 8/31/23.