A recovery phrase (seed) is a representation of your private numeric keys in plain English. Think of your recovery phrase (seed) as a ‘master key’ to unlock and recover your cryptocurrency. If you would like to learn more about how cryptocurrency keys work, https://iancoleman.io/bip39/#english illustrates the key and address derivation process. Arculus uses a 12-word or 24-word recovery phrase, generated by the BIP39 method.

When creating your Arculus Wallet, Arculus will display your 12 or 24 word recovery phrase once. You must write it down and secure it in a safe place. Arculus will prompt you to enter the 12 or 24 words in the correct order at wallet creation to ensure you have documented the recovery phrase accurately. 

It is very important to keep this recovery phrase written down and in a safe place. It is the only way to restore your Arculus Wallet if you lose your card, lose or upgrade your phone, or enter your PIN code incorrectly three times. Keep your recovery phrase safe and never share with anyone or online. Our Support team will never ask you for it.

Arculus does not retain or store the recovery phrase of any customer. If you lose your recovery phrase, we cannot recover or provide it to you.