The only circumstance under which your card can become locked is if you enter your PIN-code incorrectly three times in a row when attempting a send transaction out of your Arculus wallet. However, you will still be able to restore your wallet again using your 12-word recovery phrase, and your crypto will remain safe. If you think your Arculus™ Card is locked for some other reason, please contact customer service here.
![What happens if my Arculus Card gets locked?]({"bg": "//theme.zdassets.com/theme_assets/10995581/d0319ef6d7d1f6c0a5916ffe1b874286ec33e166.png"})
![What happens if my Arculus Card gets locked?]({"bg": "//theme.zdassets.com/theme_assets/10995581/d38d9cc5a4fcb160800cb7a8f0e0cb60aaa36d2e.jpg"})
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Articles in this section
- How secure is NFC technology used in the Arculus™ Card?
- Can I have more than one Arculus Card associated with the same Arculus Wallet™ App?
- What happens if my Arculus Card gets locked?
- How do I remove the Arculus Wallet™ App from my phone (or other mobile device) and delete all the data?
- How do I check if my Arculus Card is genuine?
- Can I use the Arculus Wallet™ App outside the US?