Returns are accepted within 15 days from the original delivery date. Please refer to the Terms and Conditions to review the complete Return Policy. 

If you used the Arculus card to create a wallet and have assets held in that wallet, please "wipe" the card before returning to us. To wipe the card, please follow these instructions:

1. Send all of the assets held in your Arculus Wallet to another wallet platform or exchange using the "Send" feature.

2 Uninstall/reinstall your Arculus mobile app from your phone.

3. Hold the Arculus card to your phone and "Create a New Wallet" using the Arculus mobile app. Once that new wallet is created, the private keys from your original wallet will be over-written in the card.

4. You can now return the Arculus card to us with an empty wallet