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How to Recognize Phishing
Order Confirmation Email - This email confirms that you just placed an order on GetArculus.com and provides order number for
Cryptocurrency Basics
cryptocurrency does come with a high degree of risk and the market for cryptocurrencies can be very volatile. Furthermore, the
When will my order ship? How can I track my order?
2-Day Delivery. You will receive a shipping confirmation email as soon as your order ships. There may be a delay of 1-2 business
How Do I Buy Crypto in the Arculus Wallet?
of whichever email address you provided during the verification process in Step 11, as you may receive an email with further
How Do I Assign a Beneficiary to my Arculus Wallet?
(beneficiaries may not be technical) Important To Not Do: Do NOT email seed phrases to beneficiaries. Do NOT store a seed phrase
How long do transfers and swaps take?
Changelly.com at this email address: security@changelly.com. You can reach n.exchange at this email address: support@n.exchange
Why is my swap transaction still pending?
Changelly.com at this email address: security@changelly.com. You can reach n.exchange at this email address: support@n.exchange
How can I view my transaction history?
also download your transaction history to a csv file and email or text it to yourself by clicking on the download icon at
Why am I receiving an "Arculus card connection lost" error when trying to send my crypto?
then please contact our Support team at Contact Us or by emailing us at support@arculus.co.
What is BitPay? How do I purchase Arculus through BitPay using crypto?
may take an hour or two to receive your order confirmation email from Arcul us. Where can I find exchange rates for cryptocurrencies