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19 results for "Customer Service"
What happens if my Arculus Card gets locked?
Card is locked for some other reason, please contact customer service here.
How can I reach Arculus Support?
is happy to provide a Support team available to help our customers. If you need help using your Arculus Cold Storage Wallet
Managing your list of currencies/Adding custom tokens
here, you can also add custom tokens to your wallet manually. At this time we support adding custom tokens over the following
What is BitPay? How do I purchase Arculus through BitPay using crypto?
provider of cryptocurrency payment services. We are partnering with BitPay so customers can purchase the Arculus Cold Storage
Why Does the Arculus Wallet Need to Know My Location? Why Must Location Services be Turned On?
Jennifer
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message that location services are required to complete the transaction, you'll need to enable location services for your Arculus
Jennifer
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How Do I Sell Crypto in the Arculus Wallet? (How Do I Cash Out?)
methods at this stage. 7.) Proceed through the Know Your Customer (KYC) compliance process for whichever offramp option you
How to Recognize Phishing
notifications to our customers. As soon as we release support for new coins and tokens, we like to let our customers know via our
How Do I Buy Crypto in the Arculus Wallet?
identity verification process in accordance with KYC (Know Your Customer) regulations. Camera access may also be required to verify
Why Am I Receiving an Arculus Cloud Unreachable error?
there is an issue with your cellular provider or internet service provider. Please try the steps below in order to assist us
How Do I Use the MoneyGram integration in the Arculus app?
is a third-party peer-to-peer payments and money transfer service. You can use the MoneyGram integration in the Arculus app