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Troubleshooting

  1. ARCULUS
  2. Troubleshooting

General Troubleshooting

  • Why Am I Receiving an Arculus Cloud Unreachable error?
  • Why am I Getting "Invalid Address" Error When Sending Crypto to Arculus?
  • Why am I not seeing my Cardano (ADA) balance after restoring my wallet?

Contact Us

  • How can I reach Arculus Support?

Crypto Transactions

  • Do I need to specify a destination tag/memo when sending crypto out of my Arculus Wallet?
  • Why Does the Arculus Wallet Need to Know My Location? Why Must Location Services be Turned On?
  • Why Am I Seeing $0 or Low-Value Transactions in My Arculus Wallet?
  • Why am I receiving an error, "Cannot Send to Your Own Address?"
  • How do I resolve an ETH or ERC-20 transaction that is stuck pending?
  • How do I resolve one or more BTC transactions being stuck pending?
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