When sending certain currencies to your Arculus wallet you may be asked to enter a destination tag or memo in addition to the destination address. Destination tags/memos are important when sending to an exchange, but are not necessary when sending to a self-custody wallet such as Arculus. Therefore you do not need to specify a destination tag or memo when sending to your Arculus wallet. Regardless of what you enter into that field, it will not affect whether or not you receive the crypto in your Arculus wallet.
If the platform you are sending from asks you to input a destination tag or memo when sending to your Arculus wallet, you can usually get around that by following the steps below:
You can try to enter a single digit, for example the number '0'.
You can try entering a sequence of digits, such as '0123456789'.
You can try to leave the destination tag/memo field empty and proceed to the next screen; many platforms will allow you to do so. Try to find a 'skip' or 'next' button on the send screen, this field is usually not mandatory
If you are still unable to proceed past that step, please reach out to your platform's support team for assistance and inform them that you are sending to a self-custody wallet that does not have a destination tag or memo.