Crypto-to-crypto swaps typically take anywhere between 30 minutes to about two hours depending on which cryptocurrencies are involved, the speed of the blockchain at the time of the transfer, and are dependent on the speed of our liquidity partner, Changelly.com.  Processing time is minimized by promptly providing Changelly.com with all requested information for Know Your Customer (KYC)/ Anti-Money Laundering (AML) compliance. You can reach Changelly.com at this email address: security@changelly.com.

If you have provided Changelly.com with all requested information, allowed sufficient time for the transfer to go through and you are still having trouble,  please file a ticket with the help desk here and include your transaction ID in the ticket.